We do not ship on Saturdays, Sundays, or holidays. Please note: Some orders may take up to 36-48 hours to process if additional information is needed from you. A follow-up email or text will be sent or a phone call will be made in those cases.
Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. For out-of-stock items an email with information will be sent.
Please note that the shipping times below are estimated and apply only to deliveries made within the contiguous US. Transit time may vary for orders shipping to Alaska, Hawaii, Puerto Rico and all other destinations outside of the contiguous US.Shipments may see an extended delay following a sale or other unexpected conditions.
FREE SHIPPING—EVERY DAY. on orders $75+ in the United States (exceptions may apply).
Please note that the order amount at checkout excludes duties, taxes, and carrier brokerage fees. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.
International orders will have a longer shipping time. Thank you.
5-7 business days
$5.00 or Free Ship for $75+
Same Day *Most Utah Locations (add a link to information)
Overnight *Most Las Vegas Locations (add a link to information)
1-2 business days
If an item or items are cancelled from your order for any reason, you will be notified via email and or phone call and your method of payment will be refunded.
We accept return of unworn, unwashed merchandise provided that it is returned no later than 14 days from the date of delivery and that all original tags are attached.
To ensure returns are promptly processed, include with your returned item(s) the original packing slip.
Alternatively, you may write your order number on the outside of the package.
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.
Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either dry-cleaned or hand washed with cold water.
Orders are shipped within two to four business days after the order is placed. The customer is responsible for return shipping costs. We are not responsible for any lost return packages. ALL SALE ITEMS ARE FINAL SALE
We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.
We will credit your card within 3 to 5 days after we receive the return to our store.
Returns may be mailed to the address below (or if you live close to our retail store you can drop off returns there and they will be delivered to the returns office for refund).
ATTN: Called To Surf Returns 1070 S. 350 E. Provo, UT 84601
After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.